Privacy Policy, Terms of Service, and SMS Terms

Effective Date: April 24, 2026

Last Updated: April 24, 2026

1. Introduction

Hollywood Delivery Service, Inc. ("HDS," "Company," "we," "us," or "our") provides freight transportation, shipping, and delivery services. This Privacy Policy, Terms of Service, and SMS Terms explains how we collect, use, disclose, and protect personal information, and the terms governing use of our services and communications.

This policy applies to information collected through our website, by phone, by email, by text message, and in the course of providing quotes, shipping, freight transportation, and delivery services.

By using our website, requesting a quote, arranging shipment, receiving freight, or communicating with us, you agree to the terms described below.

2. Information We Collect

2.1 Information Provided by Third Parties

We frequently receive personal information from third parties, such as sellers, vendors, brokers, shippers, or logistics partners, who arrange shipment of goods to you. This information may include:

Name
Delivery address
City, state, and ZIP code
Email address
Phone number

2.2 Information You Provide Directly

We collect personal information directly from individuals when they interact with us, including when a private party arranges shipment of goods with us or requests services from us. This information may include:

Name
Pickup and/or delivery address
City, state, and ZIP code
Email address
Phone number

We may also collect information directly from you when you:

Request a rate quote by phone, email, or through our website
Schedule or request shipping, freight, or delivery services
Communicate with us by phone, SMS/MMS, or email
Provide delivery instructions, special handling requests, or delivery authorizations

2.3 Communication Records

We may maintain records of communications and interactions relating to our services, including:

Phone calls
Text messages
Emails
Quote requests and quote-related communications
Delivery instructions, confirmations, and authorizations

2.4 Employment and Applicant Information

We may collect personal information from individuals who apply for employment with us. This information may include:

Name
Address
Phone number
Email address
Employment history and other application-related information

This information is collected directly from applicants when they apply for employment or otherwise provide their information to us.

3. How We Use Information

We use personal information for legitimate business purposes related to our freight, shipping, and delivery services, including:

Providing rate quotes and responding to service inquiries
Scheduling, coordinating, and completing shipments and deliveries
Contacting you regarding shipment status, scheduling, delays, delivery issues, or other service-related matters
Sending text messages or emails related to quotes, shipments, deliveries, or delivery instructions
Receiving and documenting delivery instructions or delivery authorizations
Maintaining business, operational, and legal records
Improving our operations and customer service
Communicating with prospective and current employees regarding employment opportunities, applications, and hiring processes
Contacting you regarding billing, invoices, payment processing, and collection of amounts owed

We may collect and retain information even if a shipment is not ultimately completed, such as when individuals request quotes or inquire about services.

We do not use personal information for unsolicited marketing text messages.

4. Consent to Receive Communications

4.1 Source of Consent

You may provide consent to be contacted by us in one of the following ways:

Directly, by providing your contact information to us when requesting a quote, shipping, or delivery services
Indirectly, by providing your contact information to a third party, such as a seller or shipper, who shares that information with us for the purpose of arranging, scheduling, or completing shipment or delivery

In either case, you acknowledge that your information may be used by us to contact you regarding quotes, shipment, delivery, scheduling, and related service matters.

Individuals who apply for employment and provide their contact information consent to being contacted by us regarding their application and employment opportunities.

4.2 Nature of Communications

Communications from us are intended to be transactional and service-related. Such communications may relate to:

Rate quotes
Pickup scheduling
Delivery scheduling
Delivery updates
Delivery problems or delays
Requests for instructions or authorizations

We may contact you using the information provided to request or collect payment for services rendered, including invoices or past due balances. Billing-related communications are conducted via phone or email and are considered transactional and service-related.

5. SMS / MMS Terms

5.1 Program Description

We may send SMS or MMS messages to individuals who:

Are receiving a shipment
Are shipping goods with us
Have requested a quote from us
Have provided their contact information directly or through a third party in connection with our services
Have applied for employment with us and provided their contact information

Employment-related messages may include communications regarding job applications, interview scheduling, hiring decisions, and onboarding.

SMS or MMS messages may be used to:

Schedule pickups or deliveries
Provide shipment or delivery updates
Request or confirm delivery instructions
Obtain delivery authorization
Respond to quote requests or service-related inquiries

We do not send unsolicited marketing text messages. Employment-related communications are limited to individuals who have applied for employment with us.

5.2 Message Frequency

Message frequency varies depending on the quote, shipment, delivery, and customer interaction.

5.3 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

5.4 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, simply respond to the last message you received.

5.5 Effect of Opting Out

If you opt out of SMS communications, we will stop sending you text messages except as otherwise permitted by law. However, we may still contact you by phone, email, or other means if necessary to provide requested services, complete a shipment or delivery, or respond to your inquiry.

5.6 Requesting Help

If you experience issues with the messaging service, reply with the keyword "HELP" for more assistance, or reach out directly to [email or toll-free number].

5.7 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5.8 No Sale of SMS Consent

SMS consent is not shared with third parties or affiliates for their marketing purposes.

We do not use SMS or MMS messaging for marketing or debt collection purposes.

6. Delivery Authorization Without Signature

If you are unavailable at the time of delivery, you may choose to authorize delivery without a signature by text message or email, if permitted by us and applicable to the shipment.

By providing such authorization:

You consent to the use of electronic communications as confirmation of your authorization
You acknowledge and accept responsibility for the shipment once it is delivered in accordance with your instructions
You agree that we may rely on such communication as evidence of your authorization

We may retain records of such authorizations for operational, business, and legal purposes.

7. Sharing of Information

We do not sell personal information.

We may share personal information only as reasonably necessary to operate our business and provide our services, including:

With drivers, contractors, carriers, and logistics partners involved in shipment and delivery
With service providers that help us operate our business and communications systems, such as phone, email, website, hosting, software, or SMS service providers
When required by law, court order, subpoena, or other legal process
When necessary to protect our rights, property, safety, or the rights, property, or safety of others

We expect our service providers to use personal information only for authorized business purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide quotes and respond to inquiries
Complete shipments, deliveries, and related services
Maintain business and operational records
Document communications, instructions, and authorizations
Comply with legal, regulatory, tax, accounting, or contractual obligations
Resolve disputes and enforce agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your state of residence, including California, you may have certain rights regarding your personal information, subject to applicable exceptions. These may include the right to request access to, correction of, or deletion of certain personal information we maintain about you.

To make a privacy-related request, please contact us using the contact information listed below.

11. Terms of Service

11.1 Service Scope

We provide freight transportation, shipping, and delivery services arranged either directly with customers or through third parties such as sellers, brokers, vendors, or other logistics partners.

11.2 Accuracy of Information

You are responsible for providing accurate and complete information when requesting a quote, arranging shipment, providing delivery instructions, or otherwise communicating with us. We are not responsible for problems caused by inaccurate, incomplete, or outdated information.

11.3 Delivery Conditions

Deliveries and pickups are subject to operational constraints, availability, access, safety, and other conditions. Customer cooperation may be required for scheduling, access, unloading, acceptance, or special handling.

11.4 Failed Delivery or Service Issues

If delivery or pickup cannot be completed because of customer unavailability, incorrect information, site inaccessibility, refusal of shipment, or other circumstances outside our reasonable control, additional fees, storage charges, redelivery charges, or rescheduling may apply, to the extent permitted by applicable agreements and law.

11.5 Electronic Communications

You agree that electronic communications, including emails and text messages, may be used in connection with quotes, shipping, scheduling, delivery, and delivery authorization, and that such communications may satisfy any requirement that a communication be in writing, to the extent permitted by law.

11.6 Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of our services, delays, communication failures, or events beyond our reasonable control. Any liability we may have is limited as provided under applicable shipping documents, tariffs, contracts, bills of lading, or governing law.

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

13. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

The performance of a contract or requested service
Our legitimate business interests in operating, coordinating, and documenting shipping and delivery services
Consent, including consent to receive communications from us
Compliance with legal obligations

14. Changes to This Policy

We may update this Privacy Policy, Terms of Service, and SMS Terms from time to time. Any updates will be posted on this page with a revised effective date.

15. Contact Information

If you have questions about this policy or our practices, please contact us:

Hollywood Delivery Service, Inc
2828 S. Willow Ave.
Bloomington, CA 92316
(909) 428-0100